ADMINISTRATION

by

SERVICE

SERVICE

SERVICE

• 92% of claims processed within 3 business days.
• 98.6% long term claims accuracy ratio.
• 94% of calls answered without voice mail.
• 94% of questions answered in the initial contact.
• 100% of voice mail calls returned within 4 hours.

We realize that you want this dental plan to be a true benefit.  Our services and systems are designed for the utmost in BENEFIT COMMUNICATION which will assure that you will realize the tremendous benefit offered by our dental plans.

• Policies that are easy to understand.
• Custom designed hard plastic ID cards.
• Employee benefit summaries and explanation of benefits.
• Employee telephonic educational meetings.

In order to deliver the very best possible service in the most cost efficient manner, we must rely on technological solutions.  THE TECHNOLOGY employed by American Denticare is second to none and is designed for total flexibility.

• State of the art administrative software.
• Automated "Fax Back" Benefits Verification

The very best of systems and the best intentions are only as good as THE STAFF OF American Denticare since quality people are required to make the entire program complete.

• Superbly managed utilizing the Strategic Management Group Method.
• Claims examiners average over 10 years claims experience.
• Our audit staff averages over 20 years experience.
• Our benefits management staff offers a combined 75 years of experience.

Telephone Contact:  Marketing  877-53SMILE (537-6453)

E-Mail Contact:  marketing@aiba.com